About Us

Our website address is: https://zeinahost.com.

Zeina Host Information Technology provides these general terms and conditions in order to offer a complete service to all its clients, by reviewing all the clauses in this document and fully understanding its content. The purpose is to provide all clients with information about the technical services offered to them and to have them agree to it before concluding any contract or agreement for the company to provide one of its services to the client. The Zeina Host team also reserves the right to accept or refuse to provide any of its services without consulting or notifying the client.
 
General Terms and Conditions:

• Zeina Host is committed to a fair-use policy for the services it provides and has the right to take all measures against any violation that affects the quality of its services. It has many ways of determining the volume of usage and the permitted limit.
• Violating Islamic Sharia or the laws of the client’s country of residence, or posting any content that offends public morals, is not permitted. If any violation is proven, the company has the right to suspend the service without notice or consulting the client, and the client is not entitled to any compensation as a result of failing to comply with the rules set by Zeina Host.
• Clients must pay all renewal fees before the grace period ends, provide proof that payment has been completed and notify technical support.
• Zeina Host is not responsible for any agreement concluded outside the communication channels specified by the company – namely its designated phone numbers and the email address announced by Zeina Host.
• In the event of late payment, reminders are sent automatically to the client’s email. If payment is not made, the service is automatically suspended and will not be reactivated until the fees are paid. The company is not responsible for service interruption due to late payment.
• All messages and calls are recorded to ensure the best service and to refer back to them when needed.
• There are many free features that cannot be exchanged or refunded for cash, such as SMS messages, live chat and other features and add-ons.
• If a client requests to reopen their account, this will be accepted after all outstanding fees are paid. If the client requests a copy of their files after the specified period has ended, the company will charge a fee for this service. 
• If a client’s account and service are suspended for committing violations and not complying with the terms, and the client requests reactivation, they must pledge to comply and not repeat the violation.
• Zeina Host technical support will be suspended in the event of non-compliance with or violation of these terms and conditions. Notices of technical support suspension are sent 48 hours before the renewal date, and the client’s intent is confirmed if they request cancellation of the service.
• The company is not responsible for paying taxes or transfer fees deducted from the project cost; the client is required to bear these costs. 
• Payments transferred in advance are generally non-refundable, except in cases specified in a written agreement that clearly allows these amounts to be refunded.
• If the client is not satisfied with the hosting, they are entitled to a refund within a specified period of fifteen days.
• Clients must not insult the team when giving feedback or belittle the company and its employees. The company will take all legal measures against any violation to protect its material and moral rights.
• Clients are asked to pay the agreed amounts for the service into Zeina Host’s designated accounts, in cash, or by bank check in the name of Zeina Host.
• Once all procedures are completed and the contract for the service requested by the client is signed, this constitutes full acceptance of all terms and specifications agreed upon by both parties as stated in the contract. No other terms not agreed upon in the signed contract shall be considered.
• Prices for the company’s services or hosting may change, depending on the time of renewal or when requesting a new service. 
• The client must comply with all procedures required by the service provider, shipping companies, or the platforms used to publish apps, such as the App Store or Google Play, in order to publish apps for a specified fee. 
• The client may not remove Zeina Host’s design ownership credits except by prior agreement with the company for an additional fee.
• The company provides ongoing technical support at no extra charge, as well as full protection against hacking while maintaining security and privacy.
• The company’s technical support resolves all issues, such as password resets, backups, email problems and secure connections between the client and the website.
• If the design or code is changed without consulting technical support at the time, the company is not responsible for restoring the design to its original state unless a new fee is paid for this.

Zeina Host Information Technology declares that it is not responsible for any content added to websites; the client bears sole and full responsibility before any governmental or legal authority. The company is also not responsible for damages resulting from service interruptions on the client’s side. The company provides all available services to offer the best service to its clients and bears full responsibility for the professional side of the technical work and for fixing any errors as they arise.

Hosting provided by Zeina Host follows modern technology standards. The company is not responsible for external backups from private servers. In the event of any data damage, the company will provide another server with the same specifications within a specified period not exceeding five days. Finally, the company is not responsible for fixing any problems in designs attributed to other companies and not designed by the Zeina Host team.